Utilities Consumer Advocate

• Province unveils plan to protect Albertans from power price swings — but not until 2025

  The Alberta government is proposing measures, to take effect in January 2025, that aim to protect power consumers from wild price swings under the Regulated Rate Option.

  Consumer

  Apr 18, 2024
  
• What you need to know about power prices and regulated rates in Alberta

  When it comes to utilities in Alberta, what is the regulated rate option (RRO), what other types of plans are offered, and why should consumers care?

  Consumer

  Mar 31, 2023
  
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• Alberta NDP proposes draft legislation to prevent utility disconnection this spring, summer

  The UCP announced the province will stop collecting the Alberta Fuel Tax and is introducing an electricity rebate but the NDP said it’s not enough, and Albertans need more relief.

  Consumer

  Mar 15, 2022
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• Spike in water bill complaints prompts Alberta government to introduce new law

  Alberta's NDP government says if passed, a new law would give more power to homeowners faced with unusually high water bills.

  Consumer

  Apr 18, 2018
• ‘That’s when I lost my mind’: St. Albert woman’s year long dispute with Direct Energy

  A St. Albert woman said she is fed up with Direct Energy Regulated Services after it took more than a year to resolve her billing issues.

  Canada

  Feb 21, 2016
• ‘It doesn’t really make sense’: Sherwood Park woman shocked by Direct Energy bill

  A Sherwood Park woman is frustrated with how her power company, Direct Energy, has handled her bills.

  Canada

  Feb 20, 2016