Air Canada spokesperson Peter Fitzpatrick acknowledged in a statement that “in a relatively small number of cases, some customers are unfortunately encountering technical issues.” Continue reading →

“So if a small child were on an airplane and had a little temper tantrum and hit and pulled their mother’s hair, would they kick that mother off the airplane? Because it was exactly like that.” Continue reading →

According to one passenger rights advocate, the situation could have been avoided with more effective regulations. Continue reading →

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong. Continue reading →

The Canadian Transportation Agency and federal accessibility minister announced new proposed regulations that promise to be a game changer for travellers with disabilities. Continue reading →

It started with a confrontation with a flight attendant over garbage. Continue reading →

Federal law gives a mandate to the Canadian Transportation Agency to create new regulations to improve air passenger rights and create standards of treatment and compensation for travellers when airlines fail to provide services as promised. Continue reading →

It was supposed to be the trip of a lifetime for an Ontario couple, but a discrepancy on their boarding passes with WOW air ended up grounding their big plans. Continue reading →

Two months after the country’s airline industry regulator ruled on how Air Transat treated its customers in Ottawa, a document shows the airline got advance notice of the decision from the Canadian Transportation Agency. Continue reading →