Flight Refund

• Some Flair customers say they’re owed more after plane seizures, flight cancellations

  The seizures meant multiple flights that day had to be cancelled, sending customers scrambling to rebook on other airlines.

  Consumer

  Mar 28, 2023
  
• Omicron and travel: What new restrictions mean for refunds and insurance

  If the new Omicron COVID-19 variant scuttles your plans this holiday season, will you get your money back? When the pandemic began some carriers adopted flexible booking options.

  Money

  Nov 30, 2021
  
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• Coronavirus: Insurance claim for $6,000 cancelled trip denied after airline offers woman voucher

  Joy Jansen's trip to Mexico was cancelled after the COVID-19 pandemic hit in March.

  Consumer

  Oct 15, 2020
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• Booking or changing a flight? Here are the rules for major Canadian airlines

  Airlines are touting 'flexible' bookings, but one consumer advocate says they come with many risks.

  Consumer

  May 27, 2020
• Calgary newlyweds question airline’s cancellation and compensation policy

  A Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.

  Canada

  Apr 27, 2020
• Halifax man in wheelchair blasts WestJet for mistreatment on flight from Toronto

  Connor Hirtle, who is a C6 quadriplegic and requires the assistance of a caregiver, was travelling back to Halifax on Sunday after a weekend with friends in Toronto.

  Canada

  Oct 9, 2019