Consumer Complaints

• The CRA needs to give Canadians ‘relevant, clear’ information: watchdog

  In its annual report, the Taxpayers' Ombudsperson outlined steps and recommendations for the Canada Revenue Agency to improve services based on taxpayer complaints.

  Economy

  Jun 20, 2025
  
• Have a complaint with your bank? One agency will now handle them all

  Canadians who need to make a complaint about a banking issue, such as fraud, can now go to a single agency — but only if they've dealt with the bank first.

  Canada

  Nov 1, 2024
  
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• Wave of complaints received about Vernon, B.C. cabinet company

  Several households have contacted Global News with complaints or concerns about CK Design Kitchen and Bath Cabinetry. Customer complaints include shoddy work and project delays.

  Consumer

  Feb 27, 2023
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• Cancellation of popular concert event in Alberta leads to call for refunds

  An avid Calgary country music fan is demanding a ticket refund after the Big Valley Jamboree cancelled its popular event once again this year due to COVID-19 concerns.

  Consumer

  Jun 24, 2021
• Calgary customers fuming after Fitz Flooring, Ben Moss store closures

  Customers are upset after the closure of stores in Calgary.

  Consumer

  Aug 4, 2016
• Amazon Prime auto-renewal charges frustrate customers

  Canadians interested in a free trial of Amazon Prime got more than they bargained for – $90 more, actually.

  Canada

  Sep 5, 2014
• Customer alleges Samsung tried to silence him after complaint

  A Samsung customer is sounding the alarm after he says he was asked to remove a YouTube video showing damage to a Samsung Galaxy S4 that nearly caught on fire while charging.

  Canada

  Dec 12, 2013