Amadeus Altea Suite Passenger Service System

• Customers fuming as Air Canada reservation system problems persist

  "I'd have to be a masochist to fly Air Canada again," passenger Carrie Shoemaker told Global News.

  Dec 11, 2019
  
• Air Canada customer service line overwhelmed by calls after launch of new reservation system

  After weeks of concerns about its new reservation system heading into the holidays, Air Canada's customer service phone line stopped taking calls Monday morning.

  Canada

  Dec 9, 2019
  
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• Air Canada’s new reservation system experiencing glitches

  Air Canada spokesperson Peter Fitzpatrick acknowledged in a statement that "in a relatively small number of cases, some customers are unfortunately encountering technical issues."

  Consumer

  Nov 22, 2019