Airline Refund

• Hours on hold. No customer support. WestJet passenger voices frustration after itinerary change

  Consumer Matters reached out to WestJet about this case and also asked about the litany of customer service complaints directed at the airline.

  Consumer

  Dec 6, 2021
  
• How a B.C. airline passenger refused a travel voucher on a cancelled flight and got her money back

  'I didn’t pay $2,100 for a voucher. I paid $2,100 for a vacation and they weren’t providing that. I wanted my money back,' Summer Barger said.

  Consumer

  Mar 3, 2021
  
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• Calgary newlyweds question airline’s cancellation and compensation policy

  A Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.

  Canada

  Apr 27, 2020
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• Toronto family out $8,000 after infant daughter’s Air Canada booking goes wrong

  A Toronto family returning from a trip to Iran had to spend almost $8,000 in extra tickets and expenses because of a mix-up that prevented their infant daughter from getting a boarding pass.

  Consumer

  Jan 29, 2018