Air Passenger Rights
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Frustrated customers continue to demand refunds from airlinesCanadian airlines continue to get hit with requests for refunds -- not travel vouchers -- in light of cancelled flights.CanadaJan 5
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Court denies request to dismiss case involving flight refunds, Canadian Transportation AgencyAir Passenger Rights, an advocacy group, asked the appeal court in April to order the removal of the Canadian Transportation Agency's statement on vouchers from its website, which was posted following mass flight cancellations by airlines.CanadaOct 2, 2020
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Coronavirus: Canadians left holding the bill for cancelled flights looking to U.S. for refundsCanadian travellers frustrated by vouchers from airlines are looking south of the border to get refunds for trips cancelled due to the coronavirus.ConsumerAug 13, 2020
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Calgary businessman battles to get $15,000 refund from WestJetA Calgary businessman is demanding WestJet refund the $15,000 it has credited him for cancelled flightsConsumerJul 27, 2020
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‘People are livid’: Advocates call on feds to make airlines give refunds amid COVID-19Tens of thousands of Canadians have signed petitions calling on Ottawa to force airlines to offer refunds, not just vouchers, for trips cancelled due to COVID-19.ConsumerMay 21, 2020
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Calgary newlyweds question airline’s cancellation and compensation policyA Calgary couple is upset over an airline's cancellation policy during COVID-19. However, Canadian airlines do not have to offer refunds; just credit.CanadaApr 27, 2020
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Coronavirus continues to impact Canadian travel: ‘It’s definitely become more real’Anyone attempting to arrange travel in or out of Canada is facing complications due to the COVID-19 pandemic.HealthMar 15, 2020
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Air Canada, Sunwing make up 80% of complaints in flight delay compensation inquiryA federal inquiry is investigating 570 of more than 3,000 complaints filed against airlines, alleging they failed to accurately explain reasons for flight delays.ConsumerFeb 27, 2020
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Families who endured airport delays over no fly list invited to test new systemFamilies who have endured anxiety-inducing airport delays over no-fly list mismatches will be among the first to test a new system intended to solve the problem.CanadaFeb 11, 2020
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Toronto woman says she was kicked off Air Canada flight due to complaints about support dogAir Canada said the "decision was not related to the presence of an emotional support animal."CanadaJan 2, 2020
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