Air Passenger Rights
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Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km awayAfter hearing numerous reports of airlines losing luggage, the couple invested in an Apple AirTag - a wireless tracking device that can attach to several items, including bags.ConsumerJan 11
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Hit by winter travel disruptions? Here’s what to know about refund timelinesCanada’s major airlines and Via Rail have promised reimbursements and refunds to customers, but processing those claims is taking time.CanadaJan 10
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Brantford traveller, frustrated by delays during Cuba vacation, opts to give Sunwing another chanceBeverly Levesque says she'll give Sunwing Vacations another chance despite a fiasco riddled with flight delays that cost her and her partner hundreds of dollars.ConsumerJan 6
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‘The process puts the burden on the Canadian consumer’: Why passengers continue to battle the airlinesSome airline passenger advocates suggest taking the airlines to small claims court, while others would like to see more action taken by the Federal Transport Minister.ConsumerJan 5
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Minister vows to toughen air passenger rights as Sunwing admits ‘clear failures’'I think in hindsight there were some issues that Sunwing could have managed better and I know that Sunwing is dealing with those,' Alghabra said.CanadaJan 5
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After Sunwing halts Saskatchewan service, some stranded passengers may return via EdmontonThe ripple effect of flight cancellations and lengthy delays continues to strand Canadian travellers and cause issues for airline Sunwing.CanadaDec 30, 2022
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‘Miserable service’: Poilievre calls on feds to step up on air passenger rightsConservative Leader Pierre Poilievre says Ottawa must do more to hold airlines accountable for 'breaking their word' to passengers and leaving them stranded in airports.PoliticsDec 30, 2022
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Chaos continues at Western Canadian airports. What can stranded passengers do?Flight delays and cancellations continued Tuesday across Western Canada. Here's what you need to know about rebooking and compensation if you're a stranded passenger.ConsumerDec 20, 2022
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Frustrated fliers file thousands of travel-related complaints in past few monthsAn air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.ConsumerNov 15, 2022
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N.B. scout group waiting for WestJet reimbursement months after flight'When it’s a non-profit and when it’s coming out of families' pockets, ($3,000 is) actually quite a big chunk of change,' says a Moncton Scoutmaster of unexpected travel costs.CanadaNov 1, 2022
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