Air Passenger Rights
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WestJet lawsuit alleges airline ‘misleading’ passengers on compensationA lawsuit has been launched against WestJet by Air Passenger Rights over passenger compensation, with the suit centred around reimbursement guidelines on the airline's website.CanadaAug 7
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Air Canada ordered to pay family of 5 separated on ‘traumatizing’ flightCanada largest airline has been ordered to pay a family of five who were separated on what’s being described as a 'traumatizing' flight last year.CanadaJul 18
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6-hour WestJet flight home turns into 3-day nightmare for B.C. familyStephanie Sherlock and two family members in wheelchairs were headed home to B.C. on WestJet from Thunder Bay when a cancelled flight led to two layovers and days of waiting.CanadaJul 10
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Air passenger asked to keep complaint outcome quiet, rights group claimsThe Air Passenger Rights group says the Canadian Transportation Agency is pressuring passengers to stay silent about its rulings on their complaints.ConsumerJul 10
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WestJet passengers affected by strike seek to recoup lossesPassengers who had been scheduled to fly are now trying to recoup some of the out-of-pocket costs incurred because of the last-minute travel delays.CanadaJul 8
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U.S. airlines will be required to give automatic refunds for disrupted flightsThe U.S. Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.U.S. NewsApr 24
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Flier frustrated after WestJet flight cancellation results in costly rebookingOne Alberta woman's costly cancellation last month is renewing calls for Canadian airlines to follow the rules.ConsumerFeb 20
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Family slams Flair Airlines over eight-day flight delay that threatened ChristmasA mother and son who came to B.C. for an early Christmas holiday nearly ended up stuck for eight days after Flair Airlines cancelled their flight.ConsumerDec 22, 2023
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Airlines push Ottawa for looser compensation rules amid planned overhaulAmong the provisions slated to kick in next year are fees imposed on airlines by the regulator to recover some or all of the cost of handling those complaints.PoliticsSep 29, 2023
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B.C. couple’s dream vacation ruined after Air Canada refuses to take bags off flightThe couple says one bag never left Vancouver and the other three arrived at their home 24 days later with tags indicating their luggage had flown to Mongolia without them.ConsumerSep 28, 2023
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