Families who have endured anxiety-inducing airport delays over no-fly list mismatches will be among the first to test a new system intended to solve the problem.

Air Canada said the "decision was not related to the presence of an emotional support animal."

Wood Buffalo RCMP have confirmed they are investigating International Travel Services, after several complaints were made about the company.

A new set of protections are now in effect for Canadian air passengers, but one expert says he expects they won't actually do much for the average traveler.

While the changes are coming Dec. 15, protections already exist for Canadians flying abroad.

"So if a small child were on an airplane and had a little temper tantrum and hit and pulled their mother's hair, would they kick that mother off the airplane? Because it was exactly like that."

Between new flights and a hotel, Norine Khalil said the situation set her back $2,500.

Should airlines offer free water? This isn't the first time the issue has come up for debate.

In an emailed response to Globat News, a Westjet spokesperson says that based on the type of ticket purchased, the airline will not give a refund.

A Calgary family is expressing frustration with how Air Canada handled a vacation gone wrong.