Air Passenger Rights

• Airlines will face new maximum fine of $1M for violating passenger rights

  The federal government has announced it will increase the maximum fine that can levied against airlines for repeated violations of air passenger rights from $250,000 to $1 million.

  Canada

  May 1
  
• Canadians stuck for 3 days trying to get home from Mexico: ‘This is ridiculous’

  A group of Canadian travellers has been trying to get home from Mexico for three days and said their airline, WestJet, has not communicated with them at all about the delays.

  Consumer

  Mar 31, 2025
  
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• Flair Airlines passenger speaks out after being forced off flight

  A Montreal woman who just returned from a vacation to Mexico says her trip took a turn for the worse as she was heading home Sunday.

  Canada

  Mar 28, 2025
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• Stranded WestJet passengers fight for compensation: ‘It’s the communication’

  After spending the better part of two days in the Cancun airport earlier this year, several WestJet passengers have seen their compensation claims denied by the airline.

  Consumer

  Mar 19, 2025
• WestJet ordered to change some reimbursement practices

  The group Air Passenger Rights took the airline to court last year seeking an injunction to block what it called "deceptive reimbursement policies."

  Canada

  Jan 31, 2025
• Flight disruption rule change proposals ‘fall short,’ airlines tell Ottawa

  The federal government has released proposed changes to the Air Passenger Protection Regulations surrounding airlines' obligations to travellers when flights are disrupted.

  Canada

  Dec 23, 2024
• WestJet fights injunction in court battle over passenger reimbursement policy

  Consumer advocacy group Air Passenger Rights has taken WestJet to court, fighting what it claims is a deceptive reimbursement policy.

  Consumer

  Dec 9, 2024
• WestJet disputes ‘deceptive’ reimbursement policy claims in B.C. court

  Advocacy group Air Passenger Rights is seeking an injunction that would block WestJet from using the alleged policy, ahead of a future trial on the matter.

  Consumer

  Nov 6, 2024
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• Passenger rights group takes WestJet to court claiming ‘deceptive’ reimbursement policy

  A passenger rights group is fighting WestJet in court, arguing the company deceptively sets caps on what stranded customers can claim for reimbursements.

  Consumer

  Nov 5, 2024
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• Air passenger advocate ‘alarmed’ after BC Civil Resolution Tribunal puts passenger disputes on hold

  The tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.

  Consumer

  Oct 17, 2024