Air Passenger Rights

• Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km away

  After hearing numerous reports of airlines losing luggage, the couple invested in an Apple AirTag - a wireless tracking device that can attach to several items, including bags.  

  Consumer

  Jan 11
  
• Hit by winter travel disruptions? Here’s what to know about refund timelines

  Canada’s major airlines and Via Rail have promised reimbursements and refunds to customers, but processing those claims is taking time.

  Canada

  Jan 10
  
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• Brantford traveller, frustrated by delays during Cuba vacation, opts to give Sunwing another chance

  Beverly Levesque says she'll give Sunwing Vacations another chance despite a fiasco riddled with flight delays that cost her and her partner hundreds of dollars.

  Consumer

  Jan 6
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• ‘The process puts the burden on the Canadian consumer’: Why passengers continue to battle the airlines

  Some airline passenger advocates suggest taking the airlines to small claims court, while others would like to see more action taken by the Federal Transport Minister.

  Consumer

  Jan 5
• Minister vows to toughen air passenger rights as Sunwing admits ‘clear failures’

  'I think in hindsight there were some issues that Sunwing could have managed better and I know that Sunwing is dealing with those,' Alghabra said.

  Canada

  Jan 5
• After Sunwing halts Saskatchewan service, some stranded passengers may return via Edmonton

  The ripple effect of flight cancellations and lengthy delays continues to strand Canadian travellers and cause issues for airline Sunwing.

  Canada

  Dec 30, 2022
• ‘Miserable service’: Poilievre calls on feds to step up on air passenger rights

  Conservative Leader Pierre Poilievre says Ottawa must do more to hold airlines accountable for 'breaking their word' to passengers and leaving them stranded in airports.

  Politics

  Dec 30, 2022
• Chaos continues at Western Canadian airports. What can stranded passengers do?

  Flight delays and cancellations continued Tuesday across Western Canada. Here's what you need to know about rebooking and compensation if you're a stranded passenger.

  Consumer

  Dec 20, 2022
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• Frustrated fliers file thousands of travel-related complaints in past few months

  An air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.

  Consumer

  Nov 15, 2022
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• N.B. scout group waiting for WestJet reimbursement months after flight

  'When it’s a non-profit and when it’s coming out of families' pockets, ($3,000 is) actually quite a big chunk of change,' says a Moncton Scoutmaster of unexpected travel costs.

  Canada

  Nov 1, 2022