911 Wait Times

• Call volumes, staffing issues proving problematic for Toronto 911 call centre

  A new report from Toronto's auditor general points to a need for more staffing at the city's 911 call centre.

  Crime

  Jun 16, 2022
  
• Calgary woman says her 911 call was placed on hold, officials call it misunderstanding

  A Calgary convenience store employee is demanding answers after she says she was placed on hold after dialing 911 about an incident.

  Canada

  Jan 18, 2019
  
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• Toronto mayoral candidate Jennifer Keesmaat unveils public safety platform, targets 911 wait times

  The Toronto mayoral candidate said her platform focuses on crime prevention through neighbourhood-centred policing and improving 911 wait times, and took aim at a police hiring freeze.

  Politics

  Sep 17, 2018
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• Shooting in Toronto’s east end leaves neighbourhood on edge

  Shots rang out just before 11 p.m. Friday on Alder Road in Toronto’s east end.

  Crime

  Sep 15, 2018
• New operators begin at Toronto police 911 communications centre to address wait times

  In April, the Toronto Police Services Board approved increasing the number of operator position and revising shift schedules to tackle staffing shortages and cut wait times.

  Canada

  Jul 3, 2018
• Ontario mother left on hold with 911 during wind storm while child was choking

  "I was on hold for five minutes -- five agonizingly long minutes --  while my daughter sat and gasped in my arms," she said, eyes wide, as she remembered the terror.

  Health

  May 9, 2018
• Toronto police board approves hiring dozens of new 911 centre staff to address wait times

  The report voted on by the Toronto Police Services Board on Wednesday comes months after Global News reported about lengthy 911 wait times and staffing issues inside the Toronto police communications centre.

  Crime

  Apr 18, 2018
• Toronto police looking to hire 50 new 911 operators in plan to address wait times, staffing issues

  In September, Chief Mark Saunders tasked Deputy Chief Shawna Coxon to do a high-level review of the 911 communication centre. Her review will be considered by the Toronto Police Services Board on Wednesday.

  Canada

  Apr 11, 2018
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• Toronto Police Chief Mark Saunders calls for review of 911 communications centre

  After recent reports by Global News on 911 wait times, Toronto Police Chief Mark Saunders has asked for a review of the service’s communications centre.

  Canada

  Sep 15, 2017