Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.
The company says a credit equivalent to Monday’s wireless service fee will be applied to a future bill.
Get daily National news
Rogers says the credit will be done automatically and no action is required by customers.
The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.
- Tenants upset with squalid conditions at central Edmonton apartment building
- Separatism referendum cost $84 million, exceeded Elections Alberta’s budget
- Canada’s new immigration level plan revealed in Budget 2026
- Halifax councillors question how infrastructure will be funded after extended fee freeze
Rogers says it’s undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.
Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.
Comments
Want to discuss? Please read our Commenting Policy first.