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Rogers offers to compensate customers after outage, credit to be applied to next bill

Click to play video: 'Rogers wireless services begin to return to normal after mass outage' Rogers wireless services begin to return to normal after mass outage
WATCH: Rogers wireless services begin to return to normal after mass outage – Apr 19, 2021

Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.

The company says a credit equivalent to Monday’s wireless service fee will be applied to a future bill.

Rogers says the credit will be done automatically and no action is required by customers.

Read more: Rogers wireless services restored for ‘vast majority’ of customers after mass outage

The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.

Rogers says it’s undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.

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Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.

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