TORONTO – The Toronto Transit Commission (TTC) will unveil its first Customer Charter at Bloor-Yonge subway station Thursday afternoon.
The Customer Charter is the commission’s latest attempt to clean up its reputation, which has been worsened in recent years after publicized photos revealed a sleeping booth collector and cellphone-using bus drivers.
TTC Chair Karen Stintz, TTC CEO Andy Byford and Chief Customer Officer Chris Upfold are expected to unveil the charter at an afternoon press conference Thursday.
The Customer Charter will effectively be a promise from the commission to deliver on things such as cleanliness or reliability.
In an opinion piece written for the Toronto Star, Byford wrote that the commission is “serious about delivering improvements for its customers.
The customer charter will also detail an “all-out assault on cleanliness in subway stations.”
The implementation of a Customer Charter follows the lead of other Canadian and international transit agencies such as GO Transit and National Express, a coach service in the United Kingdom.
Comments