January 13, 2018 8:14 pm
Updated: January 13, 2018 11:27 pm

Cloverdale resident says experience with Chinese ride-hailing app is mostly positive

File photo. A Cloverdale man tells Global News they rely on an illegal ride-hailing app to get home on the weekend instead of catching a taxi.

Holly Adams/Global News

In the wake of an illegal ride-hailing company denying it had a non-Westerner policy, a CKNW listener said they use a different company and have had mostly positive experiences.

The listener, who requested they remain anonymous, said they live in Cloverdale and that it isn’t easy to catch a taxi home from downtown Vancouver on the weekend.

Ever since they downloaded the ride-hailing app, they say bad experiences are rare.

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“It works pretty well most of the time. I have encountered some times where I’m pretty sure I’ve been denied service because I don’t speak Mandarin, but I’d say like about 80 per cent of the time it works pretty well.

READ MORE: Illegal Richmond ride-hailing company denies having Chinese-only policy

“The driver will call me and then I’ll say like, ‘Oh, Hi, I just ordered a ride, I’d like to confirm it,’ and they’ll hang up on me, or say like, ‘Oh sorry, I’m sorry, I don’t speak English I can’t help you,’ but that’s pretty rare.”

If they are denied service, they say they simply book another ride with the app.

With provincial ride-hailing legislation not expected until the fall, unlicensed drivers can face fines of up to $1,150.

© 2018 Global News, a division of Corus Entertainment Inc.

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