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United Airlines changes crew booking policy in reaction to David Dao being dragged off plane

Click to play video: 'United Airlines changes its policies after turbulent week' United Airlines changes its policies after turbulent week
WATCH ABOVE: United Airlines is trying to smooth out its image after a turbulent week in which a man was dragged off a flight to make room for United employees. The air carrier announced some policy changes, but consumer advocates aren't buying United’s attempt to make peace with the public. Raquel Fletcher reports – Apr 15, 2017

 United Airlines said on Friday it is changing its policy on booking its own flight crews onto its planes after a man was dragged off an overbooked flight to make way for a United employee on Sunday, video of which went viral and made the airline the target of global criticism and ridicule.

The airline, owned by United Continental Holdings Inc , said it would make sure crews traveling on their aircraft are booked into seats at least 60 minutes before departure.

It said the new policy would ensure that a situation in which a passenger is forcibly removed from a plane does not occur again. United said the change is an initial step as it reviews policies in order to “deliver the best customer experience.”

WATCH: Ejected United passenger needs reconstructive surgery 
Click to play video: 'Ejected United passenger needs reconstructive surgery' Ejected United passenger needs reconstructive surgery
Ejected United passenger needs reconstructive surgery – Apr 13, 2017

READ MORE: Delta to offer up to $10,000 to flyers who give up seats on overbooked flights

The passenger ejected from the plane, David Dao, suffered a significant concussion, broken nose and lost two front teeth in the incident, and will need reconstructive surgery, according to his attorney, Thomas Demetrio, who has signaled that Dao will likely sue the airline.

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United‘s board said on Friday the company had to craft policies to win back customer trust and apologized to Dao and his family. It added that it stands behind Chief Executive Oscar Munoz, who has been under fire in the wake of the incident. Munoz has said he has no plans to resign.

WATCH: Man forced out of seat and dragged down aisle on overbooked United flight
Click to play video: 'Man forced out of seat and dragged down aisle on overbooked United flight' Man forced out of seat and dragged down aisle on overbooked United flight
Man forced out of seat and dragged down aisle on overbooked United flight – Apr 10, 2017

Even before this week, Munoz was under pressure from activist investors to improve the airline’s performance, including its customer relations.

READ MORE: United Airlines passenger David Dao suffered concussion, broken nose and lost teeth, will likely sue, lawyer says

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

A physician on the ground assured the crew that “it was not a life-threatening matter,” United spokeswoman Maddie King said in an email on Friday, adding that the airline is “reaching out to the customer to apologize and discuss the matter.” (Reporting by Sangameswaran S in Bengaluru; Editing by Bill Rigby)

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