UPDATE: Shoppers Drug Mart’s system “has been restored,” the retailer told Global News on Wednesday morning.
You might find long lines and frustration at Shoppers Drug Mart locations across Canada as the retailer deals with payment processing issues.
“Shoppers Drug Mart is experiencing intermittent system outages in stores across Canada,” the drug store giant said in a statement to Global News. “Our IT team is working diligently to rectify the problem.”
READ MORE: Cash no longer king as credit, debit increases in popularity
Shoppers Drug Mart locations remain open across the country, the statement said. However, customers can only pay using cash, or credit up to a maximum purchase of $300.
“We apologize for any inconvenience this may cause our customers and we hope to have the situation resolved shortly.”
WATCH: Are ‘tap and pay’ cards putting your private financial information at risk?
Frustrated Twitter users also reported being unable to collect Shoppers Optimum points; the retailer encourages customers to keep their receipts until the issue is resolved.
“Shoppers Optimum points from transactions made during this time can be added to the customers’ accounts once the system is restored,” the statement said.
Pharmacies are also still able to fill prescriptions, the retailer said.
READ MORE: ‘Technical error’ forces temporary closure of some Loblaw stores across Canada
Shoppers Drug Mart has been responding to complaints on Twitter about the service issues since late Monday.
Global News will update this story as more information becomes available.
- Trudeau tight-lipped on potential U.S. TikTok ban as key bill passes
- Canadian man dies during Texas Ironman event. His widow wants answers as to why
- Hundreds mourn 16-year-old Halifax homicide victim: ‘The youth are feeling it’
- On the ‘frontline’: Toronto-area residents hiring security firms to fight auto theft
Comments