A number of iPhone users who upgraded to iOS 10 on Tuesday were left with inoperable devices as the new operating system took hold.
Some of those who attempted to download the new mobile operating system shortly after it was released took to Twitter to complain that the upgrade forced their phone into “recovery mode” – which meant they would have to wipe their phone’s memory in order to try to reinstall the software.
“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability,” read a statement from Apple.
“The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”
Other users who have successfully upgraded to iOS 10 have already complained about battery issues plaguing their devices.
If you are experiencing battery issues after upgrading to iOS 10, seek some comfort in knowing some of that battery drain might be corrected when Apple releases its first update to the new software.
In the meantime, you can try turning off battery-sucking features such as Wi-Fi (when it’s not needed), Bluetooth and reducing the brightness on your screen. You can also use the “Low Battery” setting, which turns off certain features to maximize the battery life you have left. You can turn on that feature by tapping on “Settings,” then “Battery.”
It’s not unusual for some users to have issues when downloading a new operating system, especially right after its been released. The first version of iOS is often buggy and users may run into a few flaws or hiccups with new features; users with older devices may also notice their devices slow down when using the newest OS.
Many users experienced similar issues when trying to download iOS 9 last year.
The tech giant has billed iOS 10 as the biggest overhaul of its mobile operating system to date. And while not all of the changes will seem enormous, there are certainly some big changes that users should pay attention to; from the ability to delete those pesky previously un-deletable iPhone apps (see you later, “Stocks” app), to a completely revamped Messages app.
What to do if your iPhone goes into recovery mode
If your iPhone has become “bricked” (in other words – you are unable to use it) and is stuck in recovery mode after trying to upgrade your software, follow these steps to try to fix it:
- Plug your phone into a computer with the latest version of iTunes
- Press and hold the “Sleep” and “Home” buttons at the same time, until a prompt to plug your phone into iTunes appears on the screen
- On iTunes, you should see the option to “Restore” or “Update” your phone. If you select “Update” iTunes will attempt to reinstall the operating system without erasing your data; however, if that doesn’t work, you will have to select the “Restore” option which will result in a loss of all data on the phone
- If that doesn’t work, contact Apple for additional support