The multi-million dollar make-over is one of the reasons why Saskatoon International Airport received an international award. The airport was named the most improved in North America for 2015 by Airports Council International (ACI).
“Completion of the $53 million terminal expansion in early 2015 has created space for guests to be comfortable and to enjoy the new experiences the airport has to offer,” said Stephen Maybury, president and CEO of the Saskatoon Airport Authority.
“Together with our airport partners, we have made significant strides in improving service quality to be acknowledged as the Most Improved Airport in North America.”
The award was handed out using the ACI airport service quality program, which benchmarks passenger satisfaction in a number of ways including check-in, security, and food and beverage.
Some of the improvements made at the airport include a new security screening area, new food and beverage options, power outlets in all seating areas and new retail services.
“We see ever-greater competition among airports and with it increasing pressure to optimize performance across the operation, especially when it comes to the passenger experience,” said Angel Gittens, director general of ACI.
“Today’s airport managers must respond to the passenger’s demand and expectation for superior customer service.”
The airport also received the top on-time performance scores in Canada for 2015, which measures how often a flight leaves within 15 minutes of the scheduled departure time.
“Our guests have a stated departure time on their boarding pass,” said Maybury.
“We work collaboratively with all of our partners to facilitate efficient operations and contribute to a positive experience at the airport.
Maybury said they will be looking at building on their scores by improving other key areas like parking and value-added terminal services.
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