Tico

• Pandemic travel credits expiring: What are the rules?

  The rules governing travel credits vary from province to province.

  Consumer

  Jan 16, 2022
  
• Coronavirus: Ontario travel agency shut down, customers still owed thousands

  Global News received several complaints from consumers about Al-Barkah Travel and Tours, alleging that its owner had failed to repay money for trips that could not go ahead as a result of COVID-19.

  Consumer

  Sep 16, 2020
  
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• Unregistered Ontario Moose Travel company’s customers still awaiting refunds

  Global News first became aware of problems with Moose Travel East in April after a former employee claimed he didn't get reimbursed for expenses on trips he led.

  Canada

  Jun 19, 2019
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• Ontario Real Estate Association wants province to intervene in registration spat with travel council

  Hudak claims such registration is a "needless piece of red tape."

  Canada

  Sep 17, 2018
• Ontario regulator says travellers to Cuban resort without water have legal rights

  Canadian travellers who ended up at a Cuba hotel that had little or no water for 12 days can file complaints with Ontario's travel industry watchdog or sue in small claims court, according to the organization that regulates the province's travel companies.

  Consumer

  Mar 24, 2017
• Expedia customers from Toronto denied entry to St. Lucia due to passport

  A Toronto couple who paid more than $5,000 for a trip to St. Lucia were denied entry because one of their passports was less than three months from expiring.

  Consumer

  Mar 10, 2017
• Toronto travel agent charged after Global News report

  A Toronto travel agent has been charged under Ontario's Travel Industry Act, just days after a Global News report exposing how she accepted money for travel but didn't provide actual tickets.

  Consumer

  Aug 24, 2015