Passenger Rights

• Travellers run into turbulence before returning home from Cancun on Flair Airlines

  A flight between Calgary and Cancun that usually takes around six hours ended up being a three-day affair for one group of Flair Airline passengers.

  Consumer

  Mar 19, 2024
  
• Airlines push Ottawa for looser compensation rules amid planned overhaul

  Among the provisions slated to kick in next year are fees imposed on airlines by the regulator to recover some or all of the cost of handling those complaints.

  Politics

  Sep 29, 2023
  
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• Canada’s transport regulator lays out proposed changes to passenger rights charter

  The reforms come after the Liberal government passed legislation last month to toughen penalties on airlines, shore up the complaint process and target flight disruption loopholes.

  Canada

  Jul 11, 2023
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• Proposed air passenger rights changes get mixed reviews from airlines, advocates

  Airlines denounced the government's proposed changes that put more onus on providers, while passenger advocates doubted all loopholes will be closed as claimed.

  Canada

  Apr 24, 2023
• ‘No more loopholes’: Changes to air passenger rights are ‘significant,’ minister says

  Transport Minister Omar Alghabra laid out proposed reforms to the Liberals' passenger rights charter following chaotic travel seasons over the summer and winter holidays.

  Consumer

  Apr 24, 2023
• Air passenger rights framework needs tighter rules, bigger penalties: report

  The transport committee report comes after chaotic summer and winter travel seasons brought on by soaring demand, labour shortages and poor weather.

  Canada

  Apr 18, 2023
• Montreal family’s holiday reunion ‘ruined’ after Sunwing cancels flight

  Jesse Massabuau was all packed up and excited to head to Miami and reunite with his family for the holidays. But the airline he was flying with never made it to his destination.

  Consumer

  Dec 28, 2022
• Canadian Sunwing passengers stranded in Mexico for 5 days with ‘no communication’

  Five days after they were supposed to return Calgary, two women and their kids finally made it home from Mexico after Sunwing cancelled their flights.

  Canada

  Dec 27, 2022
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• Air Canada passenger’s bag arrives destroyed. A nightmare followed

  President of the Air Passenger Rights advocacy group Gabor Lukacs said Wolk’s case is a clear violation of the law and passengers need to stand their ground.

  Consumer

  Oct 3, 2022
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• New Canadian airline rules won’t help all travellers with issues, advocate says

  The new rules, which took effect Sept. 8, require airlines to issue a full refund for cancellations and delays if passengers cannot be placed on a new flight within 48 hours.

  Consumer

  Sep 13, 2022