Canadian Transportation Agency

• New fee proposal could see airlines fork over millions for resolved complaints

  The agency estimates it will be able to close just over 22,600 air travel complaints per year, amounting to roughly $17.9 million in fees charged to airlines.

  Canada

  Sep 18, 2024
  
• Air passenger asked to keep complaint outcome quiet, rights group claims

  The Air Passenger Rights group says the Canadian Transportation Agency is pressuring passengers to stay silent about its rulings on their complaints.

  Consumer

  Jul 10, 2024
  
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• Fight continues for Toronto man denied access to Air Canada flight in 2016

  A man who was denied access to an Air Canada flight because of the size of his wheelchair says the airline is trying to appeal a judgment by the Canadian Transportation Agency.

  Canada

  Sep 18, 2023
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• Canada’s air passenger complaints’ backlog tops 57,000, reaching new peak

  The amendments to the passenger rights charter allow the regulator to ratchet up the maximum penalty for airline violations to $250,000.

  Canada

  Sep 18, 2023
• Lynx Air baggage bungle sends suitcase to stranger in Ontario instead of Calgary

  A Calgary couple is calling out Lynx Air after their bag was mistakenly tagged to go to another airport in another city and the airline hasn't done anything to get it back.

  Consumer

  Sep 13, 2023
• Canada’s transport regulator lays out proposed changes to passenger rights charter

  The reforms come after the Liberal government passed legislation last month to toughen penalties on airlines, shore up the complaint process and target flight disruption loopholes.

  Canada

  Jul 11, 2023
• Most Canadians with disabilities face barriers when travelling: AG report

  The report says that Via Rail and the Canadian Air Transport Security Authority have made accessibility improvements over the last several years, but serious gaps still remain.

  Canada

  Mar 27, 2023
• Canada’s air passenger rights will get overhaul to tackle denied claims: minister

  Transport Minister Omar Alghabra says an overhaul of Canada's passenger rights bill is set to be tabled in Parliament this spring.

  Consumer

  Mar 14, 2023
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• Saskatchewan woman embarks on long journey to Calgary to find lost luggage

  A Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.

  Consumer

  Jan 30, 2023
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• Frustrated fliers file thousands of travel-related complaints in past few months

  An air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.

  Consumer

  Nov 15, 2022