Airline Compensation

• JetBlue passengers could get payout after 1st-of-its-kind fine in the U.S.

  The Transportation Department said it’s the first time it has fined an airline for chronic delays on specific routes, which it blamed on 'unrealistic scheduling' by JetBlue.

  Consumer

  Jan 3, 2025
  
• Class-action settlement over WestJet baggage fees now open for claims

  Some travellers who checked baggage on certain WestJet flights between 2014 and 2019 may now claim their share of a class-action settlement.

  Consumer

  Nov 17, 2024
  
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• Supreme Court agrees to hear airline appeal on air passenger rights

  The Supreme Court of Canada has agreed to hear an appeal from several airlines looking to quash rules that boost compensation to passengers for delayed flights or damaged luggage.

  Canada

  Aug 17, 2023
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• Air Canada customer finally receives luggage after AirTag tracks international journey

  "So frustrating knowing exactly where my bag was and that probably added to a lot of the angst I felt over that 45-day period,” Paul Kliffer told Consumer Matters.

  Consumer

  Jan 19, 2023
• Frustrated fliers file thousands of travel-related complaints in past few months

  An air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.

  Consumer

  Nov 15, 2022
• Sunwing travellers stranded in Mexico demand answers, compensation

  A number of passengers booked on a Sunwing vacation flight are demanding answers and compensation following a number of delays and cancellations.

  Consumer

  Nov 14, 2022
• ‘Simply misinformation’: new travel regulations create exploitable loophole, critics say

  Travel regulations implemented Sept. 8 were 'already the law,' and create an avenue for airlines to exploit passengers, experts claim. The federal regulator says that's not true.

  Consumer

  Sep 12, 2022
• As flight delays, cancellations grow, what compensation are Canadian passengers entitled to?

  Flight cancellations and lengthy delays have left many holiday travellers stuck while trying to get home as airlines blame rising cases of Omicron for their problems.

  Consumer

  Jan 4, 2022
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• Lethbridge family airs WestJet woes after flight cancellation; warns others to be diligent

  “From my perspective, it's a demand thing that was within their control and so there should be no reason why they can't just refund the money."

  Consumer

  Sep 18, 2020