Air Passenger Bill Of Rights

• Why airlines keep cutting back — and can Ottawa do anything to stop it?

  When Air Canada's announcement to charge baggage fees for basic fare customers came out, Transport Minister Anita Anand said she was 'extremely disappointed' by the move.

  Canada

  Dec 6, 2024
  
• WestJet says third parties should share compensation costs after flight delays

  WestJet CEO Alexis von Hoensbroech says airlines aren't at fault if a passenger's flight is held up by a backlog at customs or baggage handling.

  Canada

  Apr 12, 2023
  
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• Canada’s air passenger rights will get overhaul to tackle denied claims: minister

  Transport Minister Omar Alghabra says an overhaul of Canada's passenger rights bill is set to be tabled in Parliament this spring.

  Consumer

  Mar 14, 2023
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• As flight delays continue, here’s what to know about compensation

  Both Air Canada and WestJet are citing staffing shortages as a safety issue, which the Canadian Transportation Agency has disputed as valid under compensation rules.

  Canada

  Aug 8, 2022
• Changes to air passengers’ rights are now in effect. Here’s what you should know

  The second phase of air passenger protections from the Federal government are now in effect in Canada -- just in time for holiday travel.

  World

  Dec 15, 2019
• Canada readies 2nd phase of air passenger rights as holiday travel season looms

  This is the second phase of passenger-rights rules. The first ones landed in mid-July.

  Canada

  Dec 13, 2019
• Payouts for flight delays coming soon to Canada: Here’s what to know

  While the changes are coming Dec. 15, protections already exist for Canadians flying abroad.

  Canada

  Nov 25, 2019
• Vegas vacation ends in nightmare for London couple after Swoop cancels flight home

  A London, Ont., couple was left stranded in Las Vegas, Nev., after they say the airline offered to rebook their flight one week later.

  Canada

  Nov 15, 2019
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• Edmonton couple receives $1,800 from WestJet after filing complaint under new passenger rights rules

  An Edmonton couple that says they were bumped off a flight for their honeymoon in July has now been compensated by WestJet for the inconvenience and says Canada's new Air Passenger Protection Regulations helped them address the problem.

  Consumer

  Sep 20, 2019
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• Canadian airlines hit with $45K in fines in first crackdown under passenger bill of rights

  WestJet, Air Canada, Porter Airlines and Air Transat were all hit with penalties in August.

  Canada

  Sep 5, 2019