911 Call Centre

• 911 call centre employees burning out, says Winnipeg chief of police

  Emergency call centre employees in Winnipeg are struggling and experiencing burnout, according to the city's chief of police. He wants to see more 911 operators hired.

  Canada

  Jan 24, 2023
  
• Call volumes, staffing issues proving problematic for Toronto 911 call centre

  A new report from Toronto's auditor general points to a need for more staffing at the city's 911 call centre.

  Crime

  Jun 16, 2022
  
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• Take a look inside a Montreal 911 call centre

  Medical dispatchers point out that regardless of past experience it takes a certain kind of skill and personality to be able to do this job.

  Canada

  Apr 12, 2022
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• City of Calgary provides 911 services to Tsuut’ina Nation under new agreement

  Dispatchers have already answered 32 emergency calls since the city began providing the service on Jan. 3.

  Feb 6, 2018
• Key performance targets missed by Calgary 911 call centre

  One huge concern was a 20 per cent increase in sickness and absence per employee over the past two years. With limited resources, that has resulted in huge overtime payments. 

  Crime

  Sep 14, 2017
• New registry created to keep Calgary’s most vulnerable safe

  Police have unveiled a new tool aimed at helping the city’s most vulnerable stay safe.

  Crime

  Oct 8, 2015