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Better.com CEO apologizes for firing 900 employees during Zoom call

Click to play video: 'U.S. CEO announces hundreds of employees laid off via Zoom call' U.S. CEO announces hundreds of employees laid off via Zoom call
WATCH ABOVE: Vishal Garg, the head of the digital mortgage company, jumped on a Zoom call last Wednesday to abruptly inform more than 900 of his employees that they were being terminated. He has since issued an apology. – Dec 8, 2021

The CEO for Better.com has issued an apology to his current former employees after he made international headlines this week for the way he handled a mass layoff in his company.

Vishal Garg, the head of the digital mortgage company, jumped on a Zoom call last Wednesday to abruptly inform more than 900 of his employees that they were being terminated.

“If you’re on this call, you are part of the unlucky group that is being laid off,” Garg said on the call.

Read more: U.S. CEO fires 900 employees over three-minute Zoom call

“Your employment here is terminated effective immediately.”

Garg expressed regret for the way he handled things Tuesday, posting an apology to his website.

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“I want to apologize for the way I handled the layoffs last week,” Garg wrote. “I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better.

“I blundered the execution.”

The layoff call lasted all of three minutes and resulted in the termination of nine per cent of the company’s staff.

“This is the second time in my career I’m doing this, and I do not want to do this. The last time I did it I cried,” Garg said on the call. “Um, this time, I hope to be stronger.”

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Just three weeks out from Christmas, Garg said each terminated employee would receive about a month’s severance pay and three months of benefits. His layoffs included the entirety of the diversity, equity and inclusion recruiting team.

Sources told TechCrunch Tuesday that the company’s vice-president of communications Patrick Lenihan, head of public relations Tanya Gillogley and head of marketing Melanie Hahn have all submitted their resignations.

It’s not the first time Garg has made headlines for the way he treats employees.

In an email obtained by Forbes in 2020, Garg called his workforce a bunch of “dumb dolphins.”

“You are TOO DAMN SLOW. You are a bunch of DUMB DOLPHINS and…DUMB DOLPHINS get caught in nets and eaten by sharks. SO STOP IT. STOP IT. STOP IT RIGHT NOW. YOU ARE EMBARRASSING ME,” he wrote at the time.

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The mortgage lender startup reportedly received US$750 million from investors last week and has recently been valued at around $7 billion, according to Forbes. The company, which says it uses technology to make homeownership “faster and more efficient,” is backed by Japanese conglomerate Softbank.

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