Helga Bartsch received a call from her Winnipeg bank this week, where she’s been banking for 60 years.
She says she was told that in order to continue receiving her husband’s pension cheque, RBC would need proof he’s still alive.
“RBC told me it’s their policy that I bring my husband.” Bartsch said.
“I cant believe this whole story. I cant, I’m sorry.”
Helga’s husband Reinhardt is very much alive, but for the last four years, he’s been living with dementia in a Winnipeg personal care home, where he needs a wheelchair and health care assistants to move around the facility.
“I find this impossible that the bank can do that when they know somebody has Alzheimer’s or dementia,” Bartsch said.
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In a statement to Global News, RBC said:
Helga hopes her frustrating ordeal is resolved soon, without her husband having to leave his care home.