The Ottawa Hospital has apologized after a staff member told a patient who was in pain last week to lie on the emergency room floor when he asked for a place to rest.
According to the Ottawa Citizen, on Nov. 20, a patient was in the emergency room for four hours after he fell on ice and hurt his back. He was crying in pain and vomiting and asked a staff member if he could lie down, according to the report.
The staff member then pointed to a “dirty, high-traffic spot on the floor in response to the plea,” according to the Ottawa Citizen.
A woman who was in the emergency room at the time argued the man needed help.
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“I have been a nurse. You don’t put a patient on a floor… ‘Get him a stretcher,’” she told the Ottawa Citizen.
The patient, who has not been identified, was finally given a stretcher.
Global News made repeated attempts for comment from the Ottawa Hospital but did not hear back at the time of publication.
In response to the incident, the Ottawa Hospital released an apology on Friday.
“We apologize for any misunderstanding or distress. We have also reached out to the patient to offer that apology, to explain that it was a busy night in our emergency department and that we regret the moment in which this incident took place.
“Our staff, including the staff member in question, take great care to manage the impacts of high occupancy and other pressures on patients. This moment is an opportunity to learn and improve for all,” the statement to the Ottawa Citizen read.
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Former nurse Bonnie MacDonald-Belisle, who lives in Ottawa but was not at the hospital at the time of this incident, is calling the situation “disgusting.” MacDonald-Belisle, who is also a caregiver and social service worker, said when she heard about the incident, she was very upset.
“When people are told to ‘lay on the floor of a dirty emergency room,’ well that is… disgusting, demeaning and humiliating,” she said.
She said during her time working as a nurse, she has never heard of a staff member telling someone to lie on the floor.
“My professional and personal life motto have always been to treat everyone with dignity and respect,” she said. “If it were me there, I would have found the least sick person, put them in a wheelchair, changed the sheets on a stretcher and have the patient lie down.”
She acknowledges that many nurses, doctors and technicians are burnt out, but said it’s still no excuse to treat someone that way.
Overcrowding in Canadian hospitals
The problem of overcrowding in Canadian hospitals is nothing new.
According to a 2017 Canadian Institutes for Health Information (CIHI) report, Canadians are reporting some of the longest wait times for medical help compared to 11 other countries including the Netherlands, New Zealand, the United Kingdom and France.
In March, a 73-year-old woman died at a British Columbia hospital after she spent hours in the emergency room waiting for treatment and a bed to open up.
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In October 2015, a 57-year-old woman died from a brain aneurysm while lying in pain on a hospital floor in Winnipeg. The woman was unable to sit up from the pain in her head and the staff did not help her.
Months later, the Winnipeg Regional Health Authority sent out an apology and said it was reviewing its practices.