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Door-to-door furnace sale nightmare brings Saskatoon community together

Community generosity warms woman’s heart
WATCH ABOVE: A door-to-door purchase went terribly wrong for a Saskatoon woman but residents came together to right the situation. Leena Latafat updates her original story to add a heartwarming ending.

SASKATOON – A single mother in Saskatoon says she is overwhelmed by the outpouring of support after she decided to share her door-to-door sale nightmare with Global News. In late March, Kassandra Agarand was approached by two sales representative from Secure Home Services, an Ontario based offering her a brand new furnace for a low price.

She said she signed a contract at her doorstep, only to realize later it would cost her over $10,000 over 10 years. Agarand says she was initially told she would only have to pay around $4500.

READ MORE: ‘I feel robbed’: Saskatoon mother warns others about door-to-door furnace sale

This month, the Better Business Bureau of Saskatchewan published a consumer alert warning about high pressure door to door furnace sales. Secure Home Services was listed as one of the companies to watch for.

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Better Business Bureau told Global News it has responded to 32 complaints about the company. When contacted, Secure Home Services was not available to comment.

“What happened to me was devastating. I felt defeated. I felt like I don’t know how I’m going to come back from this,” she said.

Now, Agarand says her faith in humanity is restored. Global News received several calls and emails from local heating companies offering to help. Eventually, Jeff Bolton, the owner of JOB Heating and Air Conditioning got in touch with her and teamed up with an electrician to replace her furnace at no cost.

“Stepping up and helping is the right thing to do. And it’s a Saskatchewan thing to do,” said Bolton.

Bolton says he also has kids and knew he had to help Agarand as soon as he heard her story.

“What those two sales people did to me has just totally been outdone by the amount of people messaging me to help me,” said Agarand.

She says she is continuing to receive supportive messages from strangers everywhere.

“Thank you. I don’t know how to say that enough.”