Watch above: It’s been a long week for some Pointe-Claire residents who have been without water since Wednesday. Their frustration is growing as neither the city, nor the complexe managers seem to be addressing the problem. As Global’s Sarah Volstad reports, the situation could last for days to come.
POINTE-CLAIRE – Lydia Amber was woken up Thursday morning by a call from her next door neighbour.
Dirty water was seeping into their basements.
Her husband called the fire department, who arrived minutes later to shut off the water.
Since then, dozens of families in Pointe-Claire’s Tudor Court town house complex have been without it.
“I have to send my child to either grandparent, back and forth, because I can’t wash my hands,” said Amber.
“I can’t bathe him. He’s six-months-old and doesn’t have all his shots, so I don’t want him playing in a basement where there’s bacteria-infected floors. It’s very frustrating.”
The problem started at the end of October when contractors came in to fix a faulty pipe.
The hole that they left behind kept filling with water, but a pump kept the situation under control.
On Wednesday, a tenant noticed the pump had been unplugged. Residents believe that lead to the flooding.
While some tenants are staying with family or in hotels, others have nowhere to go.
“I feel frustration, not just for my wife and I, but for everyone else in this building,” said tenant Robert Peltzer, adding that some of his neighbours have it worse than he does.
“One family’s basement is full of fecal matter and nothing has been done, nothing has been cleaned up. They’re breathing it, they’re living in it, and I don’t see the owners anywhere around.”
This morning, tenants woke up to a notice from the administration saying they may only get their water back on Wednesday.
In the meantime, they’re left to their own devices. Many are angered by the lack of attention the problem is receiving from the management.
“They say if you have any questions, we’ll be happy to answer you but you call and you get a voice mail and you don’t get anything,” said Amber.
Global News contacted the complex administrators, but they refused to comment.
As for the city, Mayor Morris Trudeau said the city will do the repairs at the expense of the complex owners if they receive an official request.
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