TORONTO – Mike Dawes has moved a lot since leaving home when he was 18-year-old. But the now 24-year-old university football player says his latest relocation from Winnipeg to Toronto has set a new low.
“This is by far the worst move I’ve ever had in my life,” said Dawes.
Dawes hired First Class Van Lines of Scarborough, Ontario to move his possessions from Winnipeg to mid-town Toronto on August 8. But on the day of delivery, Dawes says he watched in shock as the movers lost their grip on his bedroom dresser.
“They were bringing it down and it rolled down the (concrete) stairs,” Dawes said.
Dawes said he paid the company $150 for insurance, though he says he was assured he would only really require insurance to cover his television set.
After the move, Dawes filed a claim with First Class Van Lines. Mike says he paid nearly $7,000 for the furniture which needs to be fixed or replaced. But he says the company stonewalled him whenever he tried to check the status of his claim.
“Every time I phoned them, I was told something different,” he said.
When Global News contacted First Class Van Lines, also known as Van Lines Direct, sales representative Robert Obuz clamed Dawes was being treated fairly. Obuz said the company has many happy customers. A web search showed one positive review on Yelp, but 11 negative comments.
Obuz originally said he was unfamiliar with Dawes’ file but later said the company would be contacting Dawes about a final settlement for damages.
“We will be sending the settlement for the claim today, okay,” Obuz said.