March 29, 2016 1:45 pm
Updated: March 29, 2016 1:51 pm

Apple working on a fix for iOS 9.3 as web link crashing plagues users

Are you experiencing problems with the new iOS update?

Josh Edelson/AFP/Getty Images

If you recently upgraded your iPhone to the latest version of Apple’s operating system – iOS 9.3 – you may have noticed persistent issues with web browsing.

According to hundreds of user complaints on Apple’s support website, after upgrading to the new software their devices freeze and crash when they open links in Safari, Mail and other apps. For example, tapping on a link in the Twitter app will cause the phone to freeze.

“After the upgrade, I can’t click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze,” read one user report.

The issue appears to be affecting iPhone 6, 6 Plus, 6S and 6S Plus users, as well as iPad Air, Mini and Pro models.

User complaints poured in on social media over Easter weekend, many users tweeting in frustration at the newly created @AppleSupport Twitter account, designed to provide online tech support.


In a statement, Apple confirmed that it is aware of the web link issue and is working on a fix; however, its not clear when it might become available to users who have already upgraded.

Some have noted they were able to prevent the issue by turning off Javascript in their Safari settings. To try this, go to “Settings” on your iPhone or iPad and tap on “Safari.” Scroll to the bottom of the menu and tap “Advanced,” then switch off the button for Javascript.

But this isn’t the first issue Apple has had with iOS 9.3. On Friday, the tech giant prevented users with older iPhone models (iPhone 5S and earlier) from installing the updated operating system after reports that the update disabled older models altogether. Apple re-released the iOS 9.3 update for iPhone 5S and earlier on Monday.

Global News

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