Translink wants to reimburse customers following SkyTrain shutdown in May

VANCOUVER – Translink says it wants to reimburse all customers following the SkyTrain shutdown in May.

The service went down on May 21 at 11 p.m., following a freak accident, and did not resume between Joyce and Waterfront stations until noon on May 22.

Translink made all services free for the rest of that day but people who had already purchased fares, or monthly pass holders, were not able to benefit from this move.

Customers can now receive a replacement FareSaver for the same category (one, two, or three zone) of valid FareSaver or ticket; and a replacement DayPass for a valid DayPass they submitted. Customers submitting a May 2015 Monthly FareCard will receive two FareSavers of the same category (one, two, or three zone) for future use.

Customers must provide a proof of fare purchase to take advantage of this offer – a May 2015 Monthly FareCard, or a FareSaver, ticket or DayPass validated on May 22, 2015.

Customers can submit their proof of purchase in person at the Stadium-Chinatown SkyTrain Station Customer Service Centre.

• Monday to Friday, from 7 a.m. to 7 p.m.
• Saturday, June 6 only, from 9 a.m. to 5 p.m.

Those who can’t make it to the Stadium-Chinatown location have two options:

• mail in to the Customer Service Center
  Unit 1 – 590 Beatty Street
  Vancouver, BC
  V6B 2L3
• or drop off their proof of fare payment at TransLink’s head office near Sapperton SkyTrain Station in New Westminister
  #400 – 287 Nelson’s Court
  New Westminster, BC
  V3L 0E7

Customers must also complete a Pass Replacement Request and submit it with proof of fare payment before June 30.