TORONTO – U.S. airline JetBlue apologized to a Massachusetts mother Saturday after a toddler urinated in her seat after being refused washroom use.
Jennifer Devereaux was on a JetBlue flight from New York to Boston last week when the airplane was delayed on a tarmac at John F. Kennedy International Airport for nearly 30 minutes.
According to CBS Boston, Devereaux was travelling with her two daughters when one of them started to cry and needed to use the washroom. She said a flight attendant refused her access.
“She snapped at me, ‘No sit down,’” Devereaux told CBS.
According to the Newton mother, the three-year-old was forced to urinate in her seat.
“It wasn’t about bad customer service at that point, it was about bad human decency,” she told the news channel. “My daughter was sitting in a pool of urine and I couldn’t do anything about it.”
When Devereaux stood up to clean up after her daughter, the mother was told to sit down a second time, CBS reported.
“And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down,’” Devereaux said. “She turned around and reported it to the pilot.”
According to the news station, the pilot began to turn the plane around due to a “non-compliant passenger on board” and security was notified.
An off-duty pilot on board the JetBlue flight came to the mother’s defence and convinced the flight crew to let the passenger stay, CBS reported
On Saturday, a spokesperson for JetBlue issued an apology to Devereaux and offered her a $50 voucher and a $5,000 donation to a charity of her choice.
“She said, ‘I’m a mom too, I totally understand what you were going through, I’m so sorry this happen[ed] to you,'” Devereaux told CBS. “It just felt so good to hear those words from someone at that company.”
JetBlue reportedly said it will be conducting sensitivity training with the crew.
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