Garth Brooks may have delighted Calgary fans by adding more and more shows just after tickets went on sale Friday morning, but many country aficionados were left out of luck, frustrated by the online ticket-buying process.
“I was waiting basically since like 8:30 this morning and as soon as they went on sale at 10, I was on and nothing, not a single thing,” Jenny Lerstol told Global News. “It just said searching the entire time. It’s kind of crappy.
“Hopefully I’ll get some eventually but I’m not willing to pay – like I really want to go but when you’re trying to buy tickets you don’t want to spend thousands of dollars.”
READ MORE: Garth Brooks adds 6 more Calgary concerts
Brooks broke his Calgary ticket sales record in 37 minutes. In August 1996, the Saddledome sold 53,076. On Friday, over 57,000 tickets had been sold by 11 a.m.
The seven shows were sold out by 3 p.m.
Brooks’ promoters said they hadn’t received any complaints about the online ticket-buying process from fans.
Jennifer Norris thinks the buying process is getting “worse” with every big-name concert that comes to town.
“Garth Brooks – everyone wants to go see him,” she said. “Good seats are gone in seconds and then you go to Stub Hub and they’re on for $700.
“I was online like probably a few minutes before 10 and then as soon as 10 hit, I clicked on those tickets, and I sat there for about 25 minutes and it just kicked me right off. I went back in and—sold out.”
Twitter and Facebook users were vocal in their frustrations on the Global Calgary platforms:
Some fans offered advice on the best way to secure tickets.
“Had WAY better luck using Ticketmaster app on my phone – computer took so long,” Lisa Kallos Wilson wrote.
“For those with issues try the Live Nation app – they had lots! And so quick,” wrote Jessica Hamzeh.