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WATCH: Quebec City family jumps out of burning building

Click to play video: 'Quebec family jumps from fourth floor to escape fire' Quebec family jumps from fourth floor to escape fire
WATCH: A Quebec City family trapped by smoke and flames was forced to jump from the window of a fourth floor apartment. Mike Armstrong explains what was wrong with the local fire department's ladder truck – Jan 6, 2016

QUEBEC CITY – Three people were forced to jump out of their burning fourth floor apartment in Quebec City after a fire-truck ladder malfunctioned on Wednesday morning.

Richard Busque, who lives in an apartment behind the building, told Global News he could hear a woman screaming “give us a ladder.”

But the woman, a man and a 10-year-old boy were forced to jump because firefighters were unable to release a ladder up to them.

WATCH: Relatives of a Quebec City family forced to leap from their fourth floor apartment after firefighters were unable to deploy their ladder have hired a lawyer. Global’s Raquel Fletcher reports.

Click to play video: 'Quebec City family who jumped from burning building hires lawyer' Quebec City family who jumped from burning building hires lawyer
Quebec City family who jumped from burning building hires lawyer – Jan 7, 2016

They were taken to hospital with serious injuries.

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The neighbour said the three victims were members of the same family, but officials would not provide confirmation.

WATCH: Quebec City family jumps out of burning building
Click to play video: 'Quebec City family jumps out of burning building' Quebec City family jumps out of burning building
Quebec City family jumps out of burning building – Jan 6, 2016

The building’s 24 apartments was evacuated after police received multiple 911 calls at 4:55 a.m. Wednesday.

Residents could not immediately return home.

There were no other injuries.

WATCH: Raw footage of the jump

Click to play video: 'RAW: Quebec City family jumps from burning building' RAW: Quebec City family jumps from burning building
RAW: Quebec City family jumps from burning building – Jan 6, 2016

A representative with the fire department told Global News the malfunctioning fire truck was taken in for inspection.

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Investigators were on the scene to determine the cause of the fire.

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