Delayed Compass Card system under review by TransLink

WATCH: Another review has been launched into TransLink’s long-delayed and over-budget Compass Card program. Aaron McArthur reports.

TransLink is reviewing their $194 million Compass card system, even though it has yet to be rolled out for the entire public.

“We’ve always said we’re going to layer this in when it’s ready,” said Chief Operating Officer Doug Kelsey.

“We want to make sure we take the extra time, we want to make sure it’s right.”

MORE: TransLink Compass card rollout facing lengthy delays

The system has been rolled out to 85,000 users already, but Kelsey says there have been issues with the card validators on buses.

“[It’s] one of the areas that we’re focusing on,” said Kelsey. “So much of the system is working very nicely for us.”
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The company that provides the Compass card system, Cubic Transportation Systems, is the target of several lawsuits in the U.S. alleging that users were charged multiple times for a single trip. None of the allegations have been proven in court.

MORE: Company behind TransLink’s upcoming Compass card target of class-action lawsuit

The new system was originally supposed to launch in Spring 2013, but no firm date has been set by TransLink for a full release to the public.

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