Family crisis leads to dog being thrown off balcony in West Island

A dog will be returned to its family after being thrown from a second story window in Dollard-des-Ormeaux on Tuesday evening. The incident happened around supper time on a quiet, residential street. A resident of the home was in crisis at the time. As Global’s Phil Carpenter explains, knowing how to de-escalate a crisis situation can be key to conflict resolution.

• West Island family crisis leads to dog thrown from balcony, police say