Lethbridge family seeking cash refund after WestJet cancels flight over lack of demand

WATCH ABOVE: James Nilsson, along with his wife and three children, were supposed to fly to Barbados with WestJet in October. Three weeks before their scheduled trip, they were told the flight didn’t have enough demand and was cancelled by the airline. As Eloise Therien explains, they aren’t upset with the cancellation, but are frustrated a cash refund was not offered.

• Lethbridge family airs WestJet woes after flight cancellation; warns others to be diligent