Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic

Four years on, the controversy over whether airlines owed refunds to passengers after cancelling hundreds of thousands of flights during the pandemic continues to simmer. Anne Gaviola has more on why this is aggravated by a slow and opaque complaints process in Business Matters for Monday, May 13.

• Air passenger asked to keep complaint outcome quiet, rights group claims