Consumer Matters: Woman pays twice for a flight to Mexico on Sunwing

A woman was shocked to hear that her name was not on the manifest and was forced to pay for a second ticket. Before Sunwing would refund her the second fare, she was pressured to sign a non-disclosure agreement, which she refused. Anne Drewa now with the story.

• Sunwing customer promised refund, but refuses to sign ‘release form’