One week after Canada’s two largest airlines publicly pledged to “do better” in their handling of passengers with disabilities, a former Paralympian is the latest customer forced to fend for herself after Westjet failed to provide her a way to safely board her flight. Aaron McArthur reports.
- ‘Smoke screen’: Canadian airlines using NDAs to keep a lid on passenger settlements
- ‘Humiliating’: Former Paralympian forced to haul herself up stairs to board WestJet flight