The Ontario government has launched "Health Connect Ontario" to replace Telehealth, which now includes an online chat function with a registered nurse.

Sun Life Canada president Jacques Goulet knew his insurance business had a virtual care program offering online visits with medical professionals to help such people, but saw COVID-19 as an opportunity to do more.

On social media, there are hundreds of complaints about the line not working, a busy signal received, and, once a caller gets through, reports of being disconnected after being in queue for hours.