Lost Baggage

• Lynx Air baggage bungle sends suitcase to stranger in Ontario instead of Calgary

  A Calgary couple is calling out Lynx Air after their bag was mistakenly tagged to go to another airport in another city and the airline hasn't done anything to get it back.

  Consumer

  Sep 13, 2023
  
• Montreal couple want answers from Air Canada after cancelled flight, lost baggage

  A Montreal couple are demanding answers and compensation from Air Canada after they say their vacation was ruined when their flight to California was cancelled and never rebooked.

  Canada

  Jul 18, 2023
  
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• Proposed air passenger rights changes get mixed reviews from airlines, advocates

  Airlines denounced the government's proposed changes that put more onus on providers, while passenger advocates doubted all loopholes will be closed as claimed.

  Canada

  Apr 24, 2023
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• ‘No more loopholes’: Changes to air passenger rights are ‘significant,’ minister says

  Transport Minister Omar Alghabra laid out proposed reforms to the Liberals' passenger rights charter following chaotic travel seasons over the summer and winter holidays.

  Consumer

  Apr 24, 2023
• Air passenger rights framework needs tighter rules, bigger penalties: report

  The transport committee report comes after chaotic summer and winter travel seasons brought on by soaring demand, labour shortages and poor weather.

  Canada

  Apr 18, 2023
• Saskatchewan woman embarks on long journey to Calgary to find lost luggage

  A Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.

  Consumer

  Jan 30, 2023
• Canadians weighing risks of lost baggage, weather, illness before trips: ‘Lot of stress’

  Travel time is so valuable to people, but it's also expensive, which makes travel a very risky thing to do amid uncertainties, one expert says.

  Canada

  Jan 8, 2023
• Some 2,000 lost bags still stranded at Vancouver airport, officials say

  The airport said that since Dec. 28, it has reunited an estimated 1,500 bags with their owners, while airlines have returned about 2,000 more.

  Canada

  Jan 2, 2023
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• Kelowna-bound travellers stuck in Vancouver for days as flights cancelled, delayed

  Between snowstorms delaying flights and airlines not coming through as planned, travelers trying to make it to Kelowna had a very long layover in Vancouver.

  Canada

  Nov 8, 2022
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• ‘Simply misinformation’: new travel regulations create exploitable loophole, critics say

  Travel regulations implemented Sept. 8 were 'already the law,' and create an avenue for airlines to exploit passengers, experts claim. The federal regulator says that's not true.

  Consumer

  Sep 12, 2022