Canadian truck drivers continue to navigate the bumpy roads of COVID-19 restrictions with public health guidelines changing depending on the location.

The new rules would apply to future cancellations only and will not be retroactive, leaving passengers whose flights are cancelled prior to their introduction on their own.

Consumer rights advocates are criticizing the latest statement on airline refunds from the country's transport regulator, saying it contradicts federal and provincial rules to the detriment of customers.

The Canadian Transportation Agency clears up some of the confusion around its position on travel refunds vs. vouchers.

The head of the Canadian Transportation Agency says officials should rethink whether airlines have an obligation to refund passengers for cancellations beyond the carrier's control.

Canadians have filed nearly 10,000 air travel complaints — an "unprecedented volume" — since the new rules came into effect, the Canadian Transportation Agency said.

The second phase of air passenger protections from the Federal government are now in effect in Canada -- just in time for holiday travel.

An Edmonton couple that says they were bumped off a flight for their honeymoon in July has now been compensated by WestJet for the inconvenience and says Canada's new Air Passenger Protection Regulations helped them address the problem.

The new rules require travellers to notify airlines anywhere from 48 to 96 hours in advance to receive certain accommodations, such as being guided through security or receiving help transferring from a wheelchair to a smaller, cabin-compatible mobility device.

Air Canada is challenging WestJet Airlines Ltd.'s $3.5-billion acquisition by Onex Corp., arguing in a filing to the country's transportation regulator the deal breaches federal rules that limit foreign ownership of carriers.