CTA
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Truckers navigate muddied health guidelines amid coronavirus pandemic, hope for vaccine priorityCanadian truck drivers continue to navigate the bumpy roads of COVID-19 restrictions with public health guidelines changing depending on the location.CanadaFeb 9
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Still waiting on a flight cancellation refund? Feds say new rules coming to protect consumersThe new rules would apply to future cancellations only and will not be retroactive, leaving passengers whose flights are cancelled prior to their introduction on their own.CanadaDec 21, 2020
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Advocacy groups slam airline regulator for saying refunds not required by lawConsumer rights advocates are criticizing the latest statement on airline refunds from the country's transport regulator, saying it contradicts federal and provincial rules to the detriment of customers.CanadaNov 25, 2020
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Canadian Transportation Agency responds to growing flier frustration over lack of refundsThe Canadian Transportation Agency clears up some of the confusion around its position on travel refunds vs. vouchers.ConsumerJul 29, 2020
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Canada may need to rework flight refund rules to address possible ‘gaps’: watchdogThe head of the Canadian Transportation Agency says officials should rethink whether airlines have an obligation to refund passengers for cancellations beyond the carrier's control.ConsumerJun 24, 2020
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‘A systemic strategy’: Air Canada customers say claims wrongly denied under new passenger rulesCanadians have filed nearly 10,000 air travel complaints — an "unprecedented volume" — since the new rules came into effect, the Canadian Transportation Agency said.MoneyFeb 11, 2020
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Changes to air passengers’ rights are now in effect. Here’s what you should knowThe second phase of air passenger protections from the Federal government are now in effect in Canada -- just in time for holiday travel.WorldDec 15, 2019
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Edmonton couple receives $1,800 from WestJet after filing complaint under new passenger rights rulesAn Edmonton couple that says they were bumped off a flight for their honeymoon in July has now been compensated by WestJet for the inconvenience and says Canada's new Air Passenger Protection Regulations helped them address the problem.ConsumerSep 19, 2019
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Disabled passengers say new Canada Transportation Act rules increase air travel barriersThe new rules require travellers to notify airlines anywhere from 48 to 96 hours in advance to receive certain accommodations, such as being guided through security or receiving help transferring from a wheelchair to a smaller, cabin-compatible mobility device.CanadaSep 8, 2019
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Air Canada files challenge with federal regulator over Onex deal to acquire WestJetAir Canada is challenging WestJet Airlines Ltd.'s $3.5-billion acquisition by Onex Corp., arguing in a filing to the country's transportation regulator the deal breaches federal rules that limit foreign ownership of carriers.MoneySep 3, 2019
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