Canada's air regulator had previously suggested that offering vouchers rather than refunds to travellers affected by the COVID-19 pandemic was an appropriate response by airlines.

The Canadian Transportation Agency is standing firm that airlines are not obliged to refund passengers for flights suspended by the pandemic, despite orders from the United States and European Union.

Many are scrambling to cancel events and vacations due to the novel coronavirus pandemic, but getting a refund may depend on whether you can compromise.