Travellers contacted Global News to complain that they were not told prior to travel by their tour operator, Sunwing Vacations, that their resort in Cuba had little or no water.

Most Canadian travellers do some research before going on a vacation. But even the best efforts don't guarantee a happy trip. A British couple was injured at the same resort where Canadian man fell ill to salmonella poisoning and everyone believed they'd have nothing serious to worry about.

A Penticton mother of two said she experienced a travel booking nightmare and wants to warn others.