"I'd have to be a masochist to fly Air Canada again," passenger Carrie Shoemaker told Global News.

Canada’s airline transportation regulator has found Air Canada, the country’s biggest airline, made a false statement to a consumer trying to get compensation for delayed baggage, but some consumer critics say airlines do this all the time.

"How many seniors can afford to put $6,000 on a credit card at 19.99 per cent interest and not be compensated?"