Urgences Sante

• West Island ambulance response times higher than other areas in Montreal

  It takes an ambulance an average of 14 minutes and seven seconds to show up in Kirkland. Some experts argue the ideal response time is under eight minutes.

  Health

  Feb 27
  
• Baby died of natural causes but Urgences-Santé needs to reassess services: Quebec coroner

  Despite concluding the baby died of natural causes, the coroner pointed to several issues following the mother's 911 call from her hotel room at 9:07 a.m. on June 15, 2022.

  Health

  Mar 9, 2023
  
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• Woman, 91, dies on balcony after waiting 7 hours for ambulance in Montreal

  Officials with Quebec's ambulance service providers are offering condolences to family members of a 91-year-old woman who died after waiting 7 hours for an ambulance to arrive.

  Health

  Jul 11, 2022
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• Paramedics to deploy ‘pressure tactic’ protest against working conditions, union says

  The union of paramedics of Urgences-Santé, which covers the territories of Montreal and Laval, will apply pressure tactics on Monday to protest against working conditions.

  Health

  Jul 11, 2022
• Is the Urgences-santé dispatcher shortage causing deadly delays?

  Concerns are once again being raised about staff shortages at Urgences-santé after an eight-month-old child died following a call to 911 earlier this week.

  Health

  Jun 17, 2022
• Take a look inside a Montreal 911 call centre

  Medical dispatchers point out that regardless of past experience it takes a certain kind of skill and personality to be able to do this job.

  Canada

  Apr 12, 2022
• Coroner’s office in Quebec investigating death of woman believed to be homeless

  The woman's death is the second one to hit the homeless community in just two weeks, after a 74-year-old man was found Jan. 10 in a makeshift camp in Montreal.

  Canada

  Jan 21, 2022
• Quebec first responders concerned by dozens of close drowning calls in June

  "We can say we are on the same numbers and we expect to have the same reality like last year," predicts Lifesaving Society Quebec's Executive Director Raynald Hawkins.

  Health

  Jul 6, 2021
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• Montreal area ambulance paramedics announce strike; say medical care to be maintained

  The union says the strike involves mostly administrative tasks and medical services offered to the public will not be affected.

  Canada

  Jun 13, 2021
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• Urgences-santé defends controversial directive to reduce treatment for patients who flatlined

  Urgences-santé argued the protocol was necessary to protect not only paramedics, but the health system as a whole, explaining that if paramedics became infected with the virus or died of the illness it would have a direct impact on patients.

  Health

  Nov 24, 2020