“By the time we got out to the street... the whole roof was just ablaze."

"He was phoning to put me in my place." Friday, Diane Colley-Urquhart had a call with Tyler Shandro about the plan to consolidate EMS dispatch in cities like Calgary.

The 10-year-old told dispatcher Chris Clow that his call "isn't an emergency," but couldn't figure out what 71 divided by 3,052 was.

The city said the money saved by outsourcing means it can afford to hire more firefighters.

On May 11, Shannon Willner and her sisters took their mother shopping in Leduc for her Mother's Day present when their family outing turned into a nightmare.

After reporting this week on delays for getting through to 911 dispatch, Global News has learned there were significant wait times during the recent North York Sheridan Mall shooting that left a man dead.

After a Global News report this week about lengthy wait times for calls to 911, we’re learning this may not only be an issue just in Toronto.

When you call 911, you expect to hear a voice on the other end and hope that person will answer quickly. But that may not be the case in Toronto.