CALGARY- For those planning a cross-country move, there are many details to consider, including how to get your belongings from A to B. While some choose to throw their worldly possessions in the back of a truck and take off, others may choose to ship items like vehicles.
It turns out, though, that not all auto transport companies are created equally, and there is a big difference between the ones who do the hauling, and those who are just brokers.
Calgary’s Janet Dover moved to the city from Toronto at the end of January. She paid to have her car shipped on a vehicle transport—but it still hasn’t arrived.
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“I dropped the car off January 23rd, shipped on the 25th, and was promised shipping within 10 days of January 29th,” Dover explains. “On February 15th, still nothing.”
She says she started getting concerned last week, when the company stopped returning her calls. She soon learned the car was still in northern Ontario.
“I don’t even know if I’m going to get my car at this point.”
It turns out that Dover wasn’t told that the company she used, J & J Moving and Auto Transport, is a broker. That means they contract other carriers to move the vehicles and have no control over when deliveries arrive.
In the mean time, she’s had to rent a car, which has already cost her $1,200.
The Canadian Moving Association says it’s unusual to pay for a move up front, and consumers should only be charged upon delivery.
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