E-Comm

• Metro Vancouver emergency dispatch services restored

  Emergency dispatch services in the Lower Mainland are down, Saturday morning.

  Canada

  Mar 16
  
• Lost nose ring, bad haircut, waiting for food among top 911 nuisance calls this year in B.C.

  'No matter how absurd a call might be on the surface, we have to treat every 911 call as an emergency until we can confidently determine otherwise,' said E-Comm's Alaina Milicevic.

  Canada

  Dec 29, 2023
  
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• May was busiest month in history for 911 calls in B.C.

  E-Comm said it received more than 240,000 calls in May alone.

  Canada

  Jun 15, 2023
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• B.C. puts $150M into 911 service; E-Comm union hopeful staffing challenges will be solved

  CUPE 8911's president said the one-time $150-million investment will allow for more staff to be hired to address 911 wait-time issues in communities all around B.C.

  Canada

  Mar 1, 2023
• Faulty fuel pumps, flat tires, late-night basketball lead ‘nuisance calls’ for 2022, E-Comm says

  The dispatcher company that handles 99 per cent of B.C.’s 911 calls, E-Comm, has released its list of top ‘nuisance calls’ for 2022.

  Education

  Jan 4, 2023
• ‘Critically understaffed’: Union for 911 operators calls for extended supports

  According to the union for E-Comm's 911 dispatchers, staff are increasingly working "forced overtime" and going long stretches without breaks in an "unsustainable" environment.

  Politics

  Aug 30, 2022
• B.C. 911 service ‘in crisis’: Union says staffing levels need 80% increase

  The union says it needs funding from all levels of government to help the E-Comm 911 service retain and hire call operators and meet minimum emergency response times.

  Health

  Aug 3, 2022
• Nearly 20% of 911 calls in B.C. are accidental, E-Comm says

  E-Comm said accidental calls can be “harmful” and is asking for the public’s help to prevent pocket dials or accidental calls to 911.

  Health

  Jul 20, 2022
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• 911 non-emergency lines for Lower Mainland police and fire back in operation after service disruption

  E-Comm is adamant that emergency 911 services are not being impacted.

  Consumer

  Jul 16, 2022
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• E-Comm dispatchers may be forced to work overtime Canada Day weekend due to staff shortages

  E-Comm 9-1-1 dispatchers, responsible for dispatching and answering calls for 33 police and 40 fire departments around British Columbia, are facing critical staffing shortages.

  Canada

  Jun 30, 2022