Call Centre

• ‘It drove us to innovate’: Startek explains Kingston work-from-home transition

  Startek employees will be working from home as the company looks to end brick-and-mortar in Kingston by the end of October.

  Canada

  Oct 21, 2020
  
• Hundreds of Kingston call centre employees forced to work from home: employee

  Startek employees allegedly receive a letter reading that effective Oct. 30, 2020, all employees who currently work at the Kingston office will transition to working from home.

  Canada

  Oct 19, 2020
  
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• Manitoba issues request for proposals to expand COVID-19 contact-tracing capacity

  The province says contact tracing is broken up into three main services, and would like to hear how someone could deliver on any combination of those or all three.

  Health

  Aug 20, 2020
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• UPS confirms 168 people laid off from New Brunswick call centre

  The employees were notified on Tuesday and the company said in a statement that the layoffs are part of a "company-wide transformation" that will "improve our responsiveness to customers." 

  Economy

  Feb 26, 2020
• Rogers call centre expected to bring 350 jobs to Kelowna

  The 32,000-square-foot facility on Dickson Avenue in the Landmark District is expected to employ 350 people initially.

  Economy

  Sep 26, 2019
• Former ServiCom employees in Cape Breton owed pay: province

  The province now says it will make a court application for a bankruptcy order against ServiCom in Canada.

  Canada

  Mar 5, 2019
• Truck or car, drivers calling MPI claim centre told to ‘call us again’

  If you've been shut out of the Manitoba Public Insurance Contact Centre trying to call in a claim, you're not alone. MPI says they are dealing with higher than normal call volume.

  Traffic

  Feb 14, 2019
• Cape Breton call centre gets $2.4-million payroll rebate from province

  Under an agreement with Nova Scotia's arms length business agency, NSBI, Sydney Call Centre Inc. would be eligible for a smaller rebate if it creates fewer jobs than the 750 overall target.

  Canada

  Feb 4, 2019
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• Shuttered Cape Breton call centre reopens under new ownership

  Marlowe Companies Inc. said earlier this week that more than 450 people have already applied for positions at the Sydney Call Centre.

  Canada

  Jan 2, 2019
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• Shuttered Cape Breton call centre to reopen this week, new owner says

  Iowa businessman Anthony Marlowe purchased the former ServiCom call centre in an auction that was part of ServiCom's bankruptcy proceedings in the United States.

  Canada

  Dec 31, 2018