If found guilty of the offence, the Halifax Transit driver faces a fine between $500 and $3,000.

According to the airport authority, all taxi drivers who provide services at the airport have a special license and under those conditions, are required to accept people who have guide dogs unless they have a medical note saying they can't.

When a person with a guide dog is denied service, they are supported by the Blind Persons’ Rights Act. The problem is those who are supposed to be enforcing the law still don’t realize their role, even after a Global News investigation laid it out.